Return, Replacement & Refund Policy

Thanks for shopping at www.spacearacde.in

We want to assure you that we thoroughly check all our products for quality before sending them out, and we take special care to pack them safely. However, if your items have been damaged during shipping, we are here to help you find a solution. If your items only have minor issues, we can discuss how to repair them over a call or video call.

We understand that our products, such as telescopes, can be a bit tricky to understand, especially for those who are new to using this kind of equipment. If you’re having trouble, please don’t hesitate to reach out to us. We can even schedule a video call to assist you.

- Here's our Returns and Replacements Policy:

To be eligible for a return, refund or replacement, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
You will need to provide the receipt or proof of purchase.
You will be responsible for the reverse shipping costs
After you receive your product, we kindly ask that you make an unboxing video, which will help us in case there are any issues with the shipping or understand the actual issue or error that we have made. It acts as a support for your return, refund, replacement requests.

- Replacement Policy

You have 14 days to apply for replacement for an item from the date you received it.
After you receive your product, we kindly ask that you make an unboxing video, which will help us in case there are any issues with the shipping or understand the actual issue or error that we have made.
After due discussion with our support team, if it is agreed that a replacement shall be done, you can send the item back to us.
Items should be in original packaging with all the items you wish to get replaced. If it’s just one sub part or sub item of the product, you can just send that item. If the whole item needs to be replaced you can send accordingly after discussion with our support team.
Please note: We will not arrange a reverse pick-up, because all courier services don’t have the same reverse pickup services at all locations. The customer has to do the shipping and pay the shipping charges for the reverse package.
- Once we receive your item we will inspect the item.
- If your item is approved for a replacement, we will send you a new product or the sub part or the sub item.
- If the same item is not available for replacement, we will suggest some alternative options.
- If you want the same item again, we will provide you with an estimated timeframe for when we expect to have it back in stock.

- Return and Refund Policy

Refund is only done in the following conditions
- If the item ordered is out of stock.
- If the product is discontinued or not available within 120 days or any other pre-decided date for any back-ordered item, from your order date/invoice date, and you are not interested in any other item, we will initiate a refund as per the tax invoice.
- If we are not able to give any replacement for the product because of some reason beyond our control, within 120 days from your invoice date, and you are not interested in any other item, we will initiate a refund as per the tax invoice.
The refund will be credited to you within a certain amount of days, depending on your bank’s policies.

- Return and Refund shall not be done under this conditions:

Case 1: We are selling telescopes and allied items and all these require a lot of patience and can have a learning curve to handle the equipment properly and efficiently. We are just a call away to help you learn how to use your equipment. But, the return will not be issued because the customer is not able to use the item efficiently.
Case 2: Telescopes or allied products are not magic and one cannot expect the same results from all telescopes by comparing with images on the internet. Visually looking through a telescope, the views are totally different, then what can be achieved through photography. So, the return will also not be approved, just because we don’t like the output of the telescope and don’t meet our expectations. We are here to guide you to decide the perfect telescope as per your requirement and budget. Our astronomy experts are just a call or message away. Feel free to reach out to understand what to expect from the results.
Case 3: We are a multi-brand retailer and wholesaler, and all kinds of telescopes and allied items are available as per price and quality. All telescopes have their own pros and cons, usage level, quality of optics, quality of mount or tripod etc. So a refund shall not be issued because the customer doesn’t like the quality of the product and expects something else. We are here to help you decide the proper telescope as per your requirements and budget, and also inform you about the pros and cons of each telescope.
Case 4: All packages are mostly large shipments (Volumetric Weight Wise) and are fragile. We provide free shipping with all our packages and we ship through surface couriers as per the given pin codes. So a refund shall not be issued because of late deliveries, because we can only provide you with estimated delivery dates and not give you a 100% promised delivery date since couriers are beyond our control as it is a third party service. We will definitely pass on special requests and help you with faster deliveries if possible. We will also help you contact the courier customer support and reach out to our courier partners.